CUSTOMER SATISFACTION

For over 60 years we have prided ourselves on providing “best in class” service and support to our customers. By doing so, we have a long history of accolades from manufacturers, software companies, and within the office automation industry as a whole. Whether you are a new Topp Business Solutions customer, a longtime client or you’re looking for a strategic partner, these awards illustrate a critical point: All providers are not the same. If customer satisfaction is important to you, it matters which partner you choose.

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RICOH CIRCLE OF EXCELLENCE

The Ricoh Circle of Excellence Award honors the top dealers in the United States based on technical expertise, quality of service, certification achieved / ongoing education, efficiency, response time, first-time-fix success rates and overall customer satisfaction. Only 30% of Ricoh dealers receive this award annually. Earning a Ricoh Circle of Excellence Award is a true honor for any dealer. For five straight years, Topp has been named a Ricoh Circle of Excellence Certified Dealership.

RICOH NATIONAL DEALER SERVICE COUNCIL MEMBER

Brad Lehman, COO/GM of Topp Busines Solutions, has been selected to join the 12 member Ricoh National Service Advisory Council. This respected group is made up of the office product industry operations leaders and is tasked to represent Ricoh’s dealers throughout the US to review and develop new service strategies and policies along with the manufacturers representatives.

ELITE DEALER

For the past three years Topp Business Solutions has been named an Elite Dealer. Elite Dealer status honors the top-performing business technology dealerships across the country, who show a true commitment to customer satisfaction, quality servcie, sales and support of cutting-edge technologies and a willingness to partner with clients in a manner that is mutually beneficial.

PAPERCUT CERTIFICATION

With PaperCut and all of our offerings Topp provides both on-site and help desk support to meet our customer’s needs. TOPP provides self-contained software and connectivity support. While other office product suppliers depend on support from manufacturers and software developers for products they provide, Topp believes it is of paramount importance to have in-house experts in order to provide our valued customers with the most timely and knowledgeable support possible. Topp is perpetually sending our staff for continued education training seminars to ensure not only that we are always current but to also understand best practices.